Shipping Policy - KTI
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    Shipping Policy.

    KTI is committed to ensuring timely and secure delivery of all products. This shipping policy outlines our delivery methods, timelines, and charges to help you understand our shipping process.

    Shipping Methods

    • Standard Shipping: We use reliable courier services and logistics partners to deliver products across India.
    • Express Shipping: Available for urgent orders at additional charges. Please contact us for express shipping options.
    • Local Delivery: For orders in and around Vadodara, we may offer local delivery services.
    • Self-Pickup: Customers can arrange to pick up orders from our office location in Vadodara.

    Delivery Timeframes

    • Processing Time: Orders are typically processed within 1-3 business days after order confirmation and payment verification.
    • Standard Delivery: 5-10 business days from the date of dispatch, depending on the destination.
    • Remote Areas: Delivery to remote or rural areas may take additional 2-5 business days.
    • Custom Orders: Products that require customization may have extended processing and delivery times, which will be communicated at the time of order.

    Shipping Charges

    • Shipping charges are calculated based on the weight, dimensions, and destination of the product.
    • Free Shipping: May be available for orders above a certain value. Please check with our team for current offers.
    • Shipping charges will be displayed at checkout before order confirmation.
    • Additional charges may apply for heavy, oversized, or fragile items requiring special handling.

    Delivery Locations

    • Service Area: We currently ship to all major cities and towns across India.
    • Pincode Verification: Please ensure your delivery address includes a valid pincode for accurate delivery.
    • International Shipping: Currently, we only ship within India. For international orders, please contact us directly.

    Order Tracking

    • Once your order is dispatched, you will receive a tracking number via email and SMS.
    • You can track your order status using the provided tracking number on the courier partner's website.
    • For any tracking-related queries, please contact our customer support team.

    Delivery Issues

    • Failed Delivery: If delivery fails due to incorrect address or recipient unavailability, additional charges may apply for re-delivery.
    • Damaged Products: Please inspect the package upon delivery. If products are damaged, refuse delivery and contact us immediately.
    • Lost Packages: In case of lost packages, we will investigate with the courier partner and provide appropriate resolution.
    • Address Changes: Address changes can be made before dispatch. Contact us immediately if you need to change the delivery address.

    Special Handling

    • Some products may require special handling or installation services.
    • For products requiring installation, our team will coordinate with you to schedule installation after delivery.
    • Additional charges may apply for installation and technical support services.

    Need Assistance?

    If you have questions about shipping or need to modify your delivery, please contact us:

    • Email: [email protected]
    • Phone: +91 83478 88384
    • Address: D 32-33, Kamalanjali Complex, Above HDFC Bank, Radhakrishna Crossing, Akota, Vadodara - 390020