Ahuja CCS 2300 counter communication system with attendant gooseneck console and customer speaker unit

Counter Communication System CCS 2300 Ahuja

KTI14002001CCS2

Product Description

The Ahuja CCS-2300 is a two-way counter communication intercom system engineered for clear, intelligible dual-way voice transmission across transparent security barriers and service partitions.

Brand: Ahuja
Model: CCS-2300
System Configuration: Attendant tabletop unit, customer speaker/mic unit, and dedicated power supply unit
Amplifier Output: 2W (Max.) per channel
Microphone Elements: High-sensitivity electret condenser in both attendant and customer units
Attendant Gooseneck: 20-inch (50.8 cm) flexible gooseneck microphone
Voice Priority: Attendant microphone overrides customer channel
Auto-Mute Function: Toggle-enabled ambient noise reduction (partially mutes customer mic after ~30s of inactivity)
Audio Controls: Independent rotary volume controls for Talk and Listen modes
Auxiliary Input: 3.5mm jack socket for optional headband microphone (Ahuja HBM-50 compatible)
Power Supply: AC 220–240V, 50/60Hz with 1 x 0.5A AC fuse protection
Component Weights: Attendant unit 1.30 kg, customer unit 0.55 kg, power supply unit 0.93 kg
Interconnects: Factory-supplied dedicated multi-core connection cables included

KTI14002001CCS2

Price

₹ 9,291.25 excl. GST

+ 18.00% Tax + Freight Charge

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Product Details
Available Brands	Ahuja
Unit	Numbers
HSN Code	85255040
Weight	3.2 kg
Warranty	12 Months No-Onsite Warranty
Video Link
Tags/categories	Automation PA Solutions Counter Communication System

Usually dispatched within 4 days

About this product .

The Ahuja CCS-2300 two-way counter communication system delivers high speech intelligibility and acoustic isolation across glass partitions, polycarbonate teller shields, and secure customer windows. Built with a rugged metal-housed power module and durable console enclosures, it ensures continuous commercial counter operation in busy institutional and retail environments.
Acoustic performance is driven by independent dual-channel internal amplifiers delivering up to 2W maximum output per channel. Both the attendant console and the customer station integrate sensitive electret condenser microphone cartridges, capturing articulate voice frequencies while maintaining balanced acoustic feedback suppression across reflective security barriers.
The attendant tabletop station features a 20-inch flexible gooseneck microphone designed for ergonomic, strain-free daily operation. For high-noise environments or extended shifts, a front-panel 3.5mm jack provides plug-and-play connectivity for an optional headband microphone such as the Ahuja HBM-50.
Advanced speech management controls include dedicated rotary level adjusters for separate Talk and Listen audio paths, ensuring attendants can adapt to shifting ambient hall noise. Built-in attendant voice priority ensures critical announcements take precedence over incoming customer sound channels without manual intervention.
To prevent background lobby roar from leaking into attendant workspaces, a toggle-activated Auto-Mute mode automatically attenuates the customer microphone when inactive for approximately 30 seconds. The customer unit features a compact 98 mm diameter circular profile that can be surface-mounted directly to stone slabs, transaction sills, or glazing partitions.
Operating on standard 220V to 240V AC power with integrated 0.5A fuse protection, the system includes dedicated interconnecting cables for straightforward, tamper-resistant wiring. Ideal deployments include bank teller counters, railway and metro ticket booking offices, hospital reception counters, visa application centres, and automated toll booths.

Product Information .

Shopping Malls, Showrooms Banks Restaurants Canteens, Cafeterias

Ahuja CCS-2300 System Compatibility and Counter Interfacing

The Ahuja CCS-2300 two-way counter communication system is engineered for integration across secure customer-facing service points separated by transparent barriers. To ensure seamless deployment, technical planning requires assessing physical counter partition compatibility, audio peripheral interfacing, cabling topologies, and electrical power parameters.

Counter Partition and Structural Interfacing

The system is compatible with a wide array of commercial counter enclosures, teller windows, and security partitions designed to isolate staff from public areas. Specific physical integration characteristics include:

Barrier Materials: Compatible with transparent security glass partitions, acrylic teller shields, composite glazing, and polycarbonate security windows.
Customer Unit Mounting: The cylindrical customer unit (measuring Ø98 mm × D52 mm and weighing 0.55 kg) can be surface-mounted directly onto stone slabs, counter glass, or partition framing using mounting tape or dedicated bracket hardware.
Attendant Station Placement: The compact tabletop attendant console (measuring W116 mm × H65 mm × D170 mm without gooseneck, weighing 1.30 kg) requires flat counter surface space and features an integrated 20-inch (20”) gooseneck microphone for strain-free ergonomic positioning.

Audio Peripheral and Headset Compatibility

The attendant console includes integrated audio input and output hardware while supporting external operator peripherals:

External Headband Microphone: The attendant station is equipped with a standard 3.5mm jack socket designed to interface with external operator microphones, such as the Ahuja HBM-50 headband microphone, providing an alternative to the fixed 20” gooseneck microphone.
Transducer Technology: Both the attendant unit and customer unit utilize matched electret condenser microphone cartridges for clear acoustic pickup across both channels.
Voice Priority Interfacing: The attendant microphone channel maintains built-in voice priority over the customer microphone channel, ensuring administrative control during two-way conversations.

Electrical and System Topology Compatibility

The complete hardware package comprises three modular components—the attendant console, customer unit, and separate power supply unit—linked via dedicated factory-supplied system cabling.

Component	Dimensions & Weight	Electrical / Signal Interface	Compatibility Details
Attendant Unit	W116 × H65 × D170 mm (1.30 kg)	3.5mm mic jack, system cable bus	Accepts Ahuja HBM-50; controls Talk/Listen speech levels; Auto-Mute switch
Customer Unit	Ø98 × D52 mm (0.55 kg)	Dedicated connection port	Surface mounts on glass, acrylic, or stone slabs; includes internal speaker & electret mic
Power Supply Unit	W85 × H58 × D150 mm (0.93 kg)	220–240V AC (50/60Hz), 1 × 0.5A AC fuse	Powers dual 2W (Max.) amplifier channels across the modular intercom bus

Facility and Application Deployment

The CCS-2300 is electrically and functionally suited for continuous duty across diverse commercial, transit, and institutional facilities requiring clear voice transfer through sound-blocking dividers:

Financial & Retail Counters: Bank cash counters, foreign exchange booths, and post office service desks.
Transit & Public Infrastructure: Railway booking counters, metro ticket kiosks, airport check-in desks, and toll collection booths.
Institutional & Healthcare Facilities: Hospital intake receptions, embassy visa windows, and high-security public inquiry counters.

Ahuja CCS-2300 Counter Communication System Installation & Integration Guide

System Architecture and Modular Component Overview

The Ahuja CCS-2300 two-way counter communication system is engineered for deployment across security glass partitions, acrylic teller barriers, and transparent counter windows in high-throughput institutional and commercial environments. The complete system comprises three modular hardware units designed to interface seamlessly: a tabletop attendant console, a compact customer-side unit, and a centralized AC power supply unit.

Proper counter layout planning ensures optimal acoustic isolation and ergonomic operation across banking windows, ticket counters, hospital reception desks, and visa service stations. Each hardware module features dedicated physical specifications that dictate counter space allocation and mounting placement during deployment.

Counter Partition and Physical Mounting Guidelines

Physical integration of the customer and attendant stations requires strategic counter positioning to maintain clean acoustic pick-up and clear speaker projection across physical barriers:

Customer Unit Mounting: The customer station measures Ø98 mm in diameter with a depth of D52 mm and weighs 0.55 kg. It is engineered for surface mounting on stone slabs, partition frames, or glass teller barriers using mounting tape or bracket hardware. The integrated electret condenser microphone and speaker housing should be positioned at customer mouth level to ensure natural speech pickup.
Attendant Console Placement: The attendant station measures W116 × H65 × D170 mm (chassis dimensions without gooseneck) and weighs 1.30 kg. Designed as a rugged tabletop console, it features an integrated 20-inch (20”) flexible gooseneck microphone with an electret condenser capsule, providing strain-free positioning for counter operators during extended work shifts.
Power Supply Unit Placement: The dedicated power unit measures W85 × H58 × D150 mm and weighs 0.93 kg. It should be securely mounted inside the counter understructure or electrical raceway adjacent to standard mains power access.

Dedicated Cabling and Electrical Connections

Interconnection across the three system components is executed using the dedicated factory-supplied system cabling. The power supply module acts as the central interface hub, routing signal pathways and regulated operational power between the attendant station and the external customer module.

Mains electrical connection requires an AC supply rated at 220V to 240V at 50/60Hz. The internal power circuitry is safeguarded against line disturbances through an integrated AC fuse rated at 1 × 0.5A. Integrators must ensure proper strain relief on all system cables routed through counter partition knockouts or conduit channels to prevent cable pinching.

Audio Calibration, Auto-Mute, and Operating Modes

Once physical mounting and cable routing are completed, commissioning involves balancing audio channels to match ambient room acoustics on both sides of the barrier:

Speech Level Calibration: The attendant console provides independent potentiometers to separately adjust the speech levels during Talk mode and Listen mode, delivering up to 2W (Max.) output per amplifier channel.
Voice Priority Operation: The attendant microphone channel features automatic voice priority over the customer microphone channel, allowing counter personnel to maintain clear transaction control.
Auto-Mute Feature Configuration: To suppress external lobby noise when a counter window is idle, activate the Auto-Mute toggle switch. In Auto-Mute ON condition, the customer microphone automatically mutes partially if unused for approximately 30 seconds, restoring full sensitivity as soon as speech resumes.
Headband Microphone Integration: For operators requiring hands-free mobility, a built-in 3.5mm jack socket on the attendant console allows connection of an optional external headband microphone (such as the Ahuja HBM-50) as an alternative to the fixed gooseneck microphone.

Hardware Dimension and Electrical Summary

Modular Component	Dimensions	Unit Weight	Mounting / Power Details
Attendant Console	W116 × H65 × D170 mm	1.30 kg	Tabletop placement; 20” gooseneck mic; 3.5mm mic jack
Customer Unit	Ø98 × D52 mm	0.55 kg	Partition/stone slab/glass mount with tape or brackets
Power Supply Unit	W85 × H58 × D150 mm	0.93 kg	Under-counter housing; 220–240V AC, 50/60Hz; 1 × 0.5A Fuse

Ahuja CCS-2300 Two-Way Counter Communication System Troubleshooting Guide

The Ahuja CCS-2300 two-way counter communication system relies on a modular architecture comprising the tabletop attendant console, external customer speaker/microphone unit, and dedicated power supply unit. When encountering operational issues across counter glass or security barriers, refer to the diagnostic procedures below to resolve audio transmission, power, and configuration faults.

1. Complete Power Failure or System Inoperability

If neither the attendant station nor the customer station powers on or passes audio signals:

Verify AC Power Line: Confirm that the main power source delivers the required 220V to 240V AC at 50/60Hz to the power supply unit (W85 × H58 × D (they are not included)150 mm).
Inspect AC Fuse: The system power circuit is protected by an integrated 1 × 0.5A AC fuse. Disconnect the unit from AC mains and check the fuse element for continuity. Replace only with a rated 0.5A AC fuse if blown.
Check Interconnect Cabling: Verify that the dedicated factory-supplied system cables running between the power supply module and the attendant unit console are firmly seated in their dedicated connection ports.

2. Customer Microphone Inactive or Cutting Out (Auto-Mute & Voice Priority)

If customer speech is intermittent or appears blocked from reaching the attendant unit speaker:

Voice Priority Override: The CCS-2300 system is engineered with inherent attendant voice priority. When the attendant speaks into the 20-inch gooseneck microphone (or connected 3.5mm headset), the customer microphone channel is suppressed. Ensure the attendant pauses speech to allow customer audio transmission.
Auto-Mute Functionality: The system features an Auto-Mute toggle switch. When Auto-Mute is toggled ON, the customer electret condenser microphone automatically and partially mutes after approximately 30 seconds of inactivity to eliminate ambient lobby noise. Normal speech volume at the customer unit (Ø98 × D (they are not included)52 mm) reactivates transmission. Toggle the Auto-Mute switch OFF if continuous open-channel listening is required.
Listen Volume Adjustment: Check the dedicated 'Listen' mode control on the attendant console to verify that the incoming customer channel volume is not set to minimum.

3. Attendant Audio Transmission Faults (Talk Mode)

If customer-side listeners cannot hear the attendant through the customer station speaker:

Talk Level Controls: Adjust the dedicated 'Talk' level control dial on the attendant console to ensure adequate amplification up to the maximum 2W output limit per channel.
Microphone Input Source: The attendant station uses an integrated 20-inch gooseneck electret condenser microphone, but also includes a 3.5mm jack socket for optional external headband microphones (such as the Ahuja HBM-50). If a 3.5mm headband microphone is plugged in, verify the jack is fully inserted or unplug it to revert to the primary gooseneck microphone.
Microphone Positioning: Ensure the attendant speaks directly toward the electret condenser cartridge on the gooseneck without physical obstruction.

4. High Background Noise or Acoustic Distortion

If excessive noise, distortion, or feedback occurs during counter operation:

Engage Auto-Mute: Enable the Auto-Mute toggle switch on the attendant console to suppress external ambient noise from high-traffic environments when no customer is actively speaking at the counter.
Gain Balancing: If audio clips or distorts, lower the independent Talk and Listen level controls below the maximum 2W output threshold to balance gain between both electret condenser channels.
Cable and Mounting Verification: Ensure dedicated interconnect cables are routed away from high-voltage AC lines. Confirm that the customer unit is securely affixed to the partition, stone slab, or glass barrier using proper mounting tape or bracket hardware to prevent mechanical vibration.

Industrial & Commercial Applications for Ahuja CCS-2300

The Ahuja CCS-2300 two-way counter communication system is engineered for facilities requiring clear acoustic transmission across physical security barriers, including architectural glass partitions, acrylic teller shields, and transaction windows. Operating on standard 220V–240V AC power with dual 2W amplifier channels, electret condenser microphones, and attendant voice priority, the modular three-piece architecture adapts to demanding public-facing commercial, institutional, and transport infrastructure.

Banking and Financial Service Counters

In retail banking halls, cash transaction desks, and microfinance service centers, transparent acoustic barriers often muffle low-frequency and conversational speech. The CCS-2300 bridges this acoustic barrier by providing dedicated speech level adjustments for both Talk and Listen modes from the compact tabletop attendant console (W116 × H65 × D170 mm). Attendant voice priority ensures tellers can control dialogue flow during high-value transactions, while the compact Ø98 × D52 mm customer unit mounts directly to stone counter slabs or partition glass using dedicated mounting tape or bracket hardware.

Railway, Metro, and Airport Ticketing Terminals

High-footfall transport hubs generate continuous acoustic background noise that interferes with ticket booking and check-in procedures. The integrated Auto-Mute toggle switch on the attendant station mitigates this issue by partially muting the customer microphone element if no speech is detected for approximately 30 seconds. This auto-suppression keeps ambient station roar, announcements, and crowd reverberation from feeding back into the attendant console speaker.

Hospital Receptions and Institutional Visa Desks

Healthcare reception desks, pharmacy dispensing counters, post offices, and embassy consular windows require clear, fatigue-free audio transmission during extended working shifts. The attendant station incorporates a 20-inch (20”) flexible gooseneck electret condenser microphone, allowing staff to communicate comfortably without straining. For operators requiring hands-free mobility, the attendant unit includes a 3.5mm jack socket compatible with an external headband microphone, such as the Ahuja HBM-50.

Application & Environment Matrix

Facility / Sector	Counter Barrier Type	Operational Acoustic Need	CCS-2300 Feature Utilized
Bank Cash Counters	Security Glass / Acrylic	Clear two-way voice transfer	Independent Talk/Listen volume controls & attendant voice priority
Metro & Railway Booking	Reinforced Glazing	Suppression of concourse noise	Auto-Mute switch (30-second customer mic idle attenuation)
Airport Check-in & Customs	Laminated Glass Partitions	Ergonomic continuous usage	20” Gooseneck mic & 3.5mm port for optional HBM-50 headband mic
Hospital Reception Desks	Protective Hygiene Shields	Compact footprint on counters	Surface-mount customer unit (Ø98 × D52 mm) & modular PSU
Toll Booths & Checkpoints	Heavy Glazed Windows	Clear 2W audio amplification	Dual 2W amplifier output with electret condenser cartridges

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