:- Non-Comprehensive Annual Maintenance Contract (AMC) -:
* Please mention exact nature of the complaint while making a complaint on our customer support number 9227788391/392 or mail technical@ktindia.net or Support@ktindia.net and take the complaint number.
* During the service visits our engineer requires our laptop, So please give permission when your team prepares a gate pass.
During AMC Period: -
• There will be 6 preventive visits per annum for preventive maintenance.
• Visits will be once in two Month, During AMC Period after 6 visits will be charged Rs. 9500 + GST per visit.
• Your call will be attended on a priority basis.
• This is your Non- comprehensive AMC excluding all spares/components.
* Without AMC contract the visit charges per visit 12500+GST.
1. Our trained and certified engineer will come and check your fully system.
2. Our Engineer will reach out every 2 month to your contact person and check all system.
3. Please note The cost of cable, cabel laying, system repairing charges etc will be separately in Non-Comprehensive AMC.
4. After examining your system in a Non-comprehensive AMC, you will be given a service report by our trained engineers along with checklist.
5. With Non-Comprehensive AMC, if you required help regarding system issue then you will be given free online support from 10 AM to 5 PM.
6. We request you to please provide your review to us about our service on google .
SCOPE OF CLIENT
(1) Cable, cabling will be the responsibility of the client (Any fault in cable is found need to be solved by the client) or will be done on a chargeable basis.
(2) Ladder or approach is required to work on height, for EM lock height approach is must supportive hand(manpower).
(3) If equipment has to be transported to KTI premises for repairs,replacements or exchange, transportation, Packing & forwarding,state/central government formalities/levies, and taxes, etc. will be borne by CLIENT.
(4) All repairing material charge is 100% advance, after that it can be installed at your site. We assure you our best service for all time.
For any clarification please contact Technical Coordinator on Mobile - 9227788391/392.
We are sending this letter to request you to return to us the duplicate copy duly signed and stamped as a token of your acceptance on receipt of the same AMC Document.
(1) Payment is 100% advance by NEFT / RTGS only. (2) Any dispute/arbitration arising out of this AMC will be subject to the jurisdiction of courts in Vadodara.
(3) System should be in working condition before AMC. The system will be inspected once order is confirmed in case of faulty item is found will be replaced on a chargeable basis.
(4) Stand by Unit not in scope.
(5) Complaint will be attained within 48-90 working hours (excluding holidays and Sundays). You have to register your complaint either by call at +91 997788391/392 or by mail technical@ktindia.net & support@ktindia.net and recommended to take complaint number(service request number).
(6) K.T AUTOMATION PVT LTD. will service the equipment only at the location mentioned in this AMC offer.
(7) In case the location of equipment is/are to be changed, then KTI will have the option to increase the AMC amount to be covering the additional expenses.
Re-installation of the equipment at the new location will be charged at standard installation rates will be decided at time to time.
(8) This AMC does not cover any upgrading of the existing Equipment/Software supplied. However, upgrading or Re-installation of the equipment/software will be done on a chargeable basis.
(9) Any physical damage/burnt components will not be considered in AMC visit and such visit will be attended on a chargeable basis.
(10) During signing the AMC, you should give scan copy of sign and stamped by mentioning the point of contact person that is who will be attaining our engineer when visiting your site.

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