Technical Cordinator

About Us
KT Automation Pvt Ltd is focusing on building a B2B commerce platform for Safety, Security & Automation solutions. We strive to integrate technology into every process — from operations to customer experience — and we’re looking for people who are trying to put a dent in the universe.
We work with industry leaders like Adani Power, Reliance, ONGC, BPCL, Shell, and L&T. Our Technical Departmentis at the heart of customer success — ensuring smooth installations, timely service, and high-quality support.

---

The Role
The Technical Coordinator role is perfect for someone who loves helping people, thrives in problem-solving, and is naturally patient. This is a customer-facing and internal-support role that connects clients, vendors, engineers, and other departments.
From installation planning to service escalation, you will be the central communication point for all technical interactions in the company. If you enjoy ensuring things run like clockwork and want to be at the center of coordination for multiple teams, this role is for you.

---

Key Responsibilities
1. Customer Support Handling

• Respond to queries via phone, email, walk-ins, and inter-departmental requests
• Provide clear, timely updates to clients and internal teams

2. Escalation Management

• Identify urgent service requests and escalate appropriately

3. Installation Scheduling & Support

• Coordinate pre-installation requisitions, installation timelines, and post-installation processes (including Work Completion emails)

4. Engineer Scheduling

• Assign engineers for all service types, ensuring optimal workload distribution

5. AMC Management

• Handle Annual Maintenance Contracts end-to-end, from quotation to monthly execution tracking

6. Subcontractor Coordination

• Engage and schedule external service & installation partners when needed

7. Store Coordination

• Ensure timely availability of required materials and equipment

8. Principal Coordination

• Communicate with principal vendors for technical clarifications, escalations, and product support

9. Online Support

• Provide technical assistance to clients via remote support tools

10. Technical Data Bank Maintenance

• Maintain CP installation records, vendor tech-support contacts, and reference materials

11. Demo Material Arrangement

• Prepare and manage product demo kits for client presentations

12. Technical Audits

• Coordinate or assist in internal and external technical audits

---

What We’re Looking For

• Education: Formal education is preferred, but we welcome candidates with relevant experience or self-learned expertise.
• Excellent communication skills — in both English and Hindi/Gujarati.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Patience and problem-solving ability when dealing with clients and engineers.
• Basic understanding of safety, security, or automation products is a plus.
• Comfort with ERP or ticketing systems for managing schedules and requests.

---

What You’ll Get

• A high-visibility role that interacts with multiple departments and clients
• Opportunities to learn technical and operational aspects of safety & automation products
• Exposure to ERP-based coordination and process optimization
• Competitive pay, growth opportunities, and a collaborative work environment